Terms of Use

1.Acceptance of Terms

By using Wise Open Bank services, you confirm that you accept these Terms of Use and agree to follow all applicable laws, regulations, and policies related to online banking and financial transactions.

If you do not agree with these terms, please do not use our website or services.

2. Eligibility

To use our services, you must:

• Be at least 18 years old or meet the legal age requirement in your jurisdiction.
• Provide accurate and complete registration information.
• Use the platform only for lawful financial activities.

Wise Open Bank reserves the right to refuse service, suspend accounts, or terminate access if false information or suspicious activities are detected.

3. Online Banking Services

Wise Open Bank provides digital financial services including:

• Online Banking
• Money Transfers
• Business Refund Transactions
• Refund Processing
• Multi-Currency Transactions
• Payment Management Solutions

All services are subject to availability, verification procedures, and financial compliance requirements.

4. Account Responsibility

Users are responsible for:

• Maintaining the confidentiality of login credentials.
• Monitoring account activity regularly.
• Reporting unauthorized access immediately.
• Ensuring all transaction information provided is accurate.

Wise Open Bank is not responsible for losses resulting from unauthorized account access caused by user negligence.

5. Refund Transactions

Refund services are processed according to:

• Transaction verification procedures
• Merchant approval policies
• Payment provider processing times
• Fraud prevention regulations

Refund processing times may vary depending on the banking network and payment method used.

Wise Open Bank reserves the right to delay, reject, or investigate refund requests suspected of fraud, abuse, or policy violations.

6. Prohibited Activities

Users may not use our platform for:

• Fraudulent transactions
• Money laundering activities
• Unauthorized financial operations
• Identity theft or impersonation
• Illegal business activities
• Cybersecurity attacks or system abuse

Violation of these rules may result in account suspension, legal action, or reporting to financial authorities.

7. Security & Privacy

We use advanced security technologies, encrypted systems, and fraud monitoring tools to protect user information and financial activities.

By using our services, you also agree to our Privacy Policy regarding data collection, account verification, and transaction monitoring procedures.

8. Transaction Monitoring

Wise Open Bank reserves the right to:

• Monitor transactions for security purposes.
• Request identity verification documents.
• Hold or review transactions flagged for suspicious activity.
• Comply with financial regulations and anti-fraud requirements.

9. Service Availability

While we strive to maintain uninterrupted access to our platform, Wise Open Bank does not guarantee that services will always be available without delays, interruptions, or maintenance downtime.

We reserve the right to update, suspend, or discontinue services at any time without prior notice.

10. Limitation of Liability

Wise Open Bank shall not be held liable for:

• Indirect or consequential financial losses
• Delayed banking transactions caused by third-party networks
• Unauthorized access resulting from user negligence
• Temporary service interruptions
• External cyberattacks beyond reasonable security measures

Users accept responsibility for using the platform at their own risk within applicable legal protections.